Support
Welcome to ElClinic support. Here you can find answers to common questions, our contact details, the same terms shown in the app, and a link to our Privacy Policy. We aim to respond to enquiries in a timely manner.
Contact us
For help with your account, technical issues, or general questions, reach us using the details below.
Frequently asked questions
Are your courses free?
Yes. Our courses are offered at no charge so you can sign up and learn without paying for access to the learning materials we provide through the app.
How do I create an account and start learning?
Download the ElClinic app, open it, and tap to create a new account. Enter the details asked on the sign-up screen, then sign in. After you log in, you can browse available courses, open lessons, and track your progress from your home screen.
Where can I find quizzes and PDFs?
Inside each course, you can access lesson content including quizzes and downloadable or viewable PDFs where we provide them for that course. Select a course, then open the section for quizzes or documents to study and test your knowledge.
I need help signing in or resetting my details
If you cannot sign in or need help with your account, email info@elclinic.org or message us on WhatsApp above, and we will assist you.
Copyright
All resources and lessons offered through ElClinic—including course materials, videos, quizzes, PDFs, and other learning content—are our copyrighted works. All rights reserved. You may access and use them only as permitted inside the app and in line with these terms.
Terms & conditions
The following terms match what you see in the ElClinic app (Profile section). By using the app, you agree to these terms.
- Account usage: Each account is for individual use. Sharing your login credentials with others is not permitted.
- Copyright: All resources and lessons in the app are owned by ElClinic and protected by copyright. Unauthorized copying, redistribution, or reuse outside the allowed app features is prohibited.
- Content rights: All course materials including videos, PDFs, and quizzes are protected content. Downloading, recording, or redistributing this content is prohibited.
- Technical measures: To protect content, our app uses standard security features. Screen mirroring, casting, or taking screenshots while viewing protected content may result in your session being ended. This helps ensure fair use for all users.
- Acceptance: By using this app, you agree to use it in accordance with these terms.
Privacy Policy
How we collect, use, and protect your data is explained in our Privacy Policy.